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ICT Business Administrator (m/f)

Publicado por Upgradem

Leituras: 205

Lisboa, Portugal

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Upgradem is a Human Resources Outsourcing and Consulting company specialized in Information Technologies and Telecommunication industries. We are currently more than 900 consultants, working on different projects with our multinational and national technological partners. We present solutions such as resource Outsourcing for medium to long term projects, Time & Materials, and Business Process Outsourcing.

Regarding our partnership with an international service provider supporting customers from around the world design, build and run content management operations, we are currently looking for:

ICT Business Administrator (m/f) - Lisbon Area

 

Description:

This professional will join the ICT Services team that supports the different business units in all Information and Communication Technology (ICT) areas. He will support the group wide ICT Service Team in all administrative matters reporting directly to the group ICT Director.

 

Main Responsibilities:

  • ICT Procurement (network, hardware, software and services) and Management Support;
  • Supplier Relationship Management including contract management and negotiation;
  • Software licence management and optimization;
  • Administrative support for the ICT cost allocation and ICT performance management;
  • Functional administration and further development of our ICT Service Management Tool

 

Profile:

  • IT professional with strong commercial background and practical experience in the above fields (at least 3 years);
  • Practical experience in purchasing and procurement of IT goods including definition of the necessary requirements and management of the entire procurement process;
  • Able to negotiate with and develop strong relationships with third party suppliers;
  • Ability to analyse, benchmark and optimize third party suppliers by setting-up and maintain the necessary process and tools;
  • Sound knowledge of a wide range of current ICT industry products, services and developments (network, hardware and software especially for content management solutions);
  • Experience and profound knowledge in IT Service Management and linked IT service processes based on the ITIL framework (ITIL certification is an asset);
  • Practical experience in using of an IT Service Management System for ICT performance management (generating and monitoring of KPI’s) and managing ITIL based IT processes;
  • Experience in working in an international environment using distributed and outsourced services;
  • A strong sense of responsibility, conscientiously, initiative and cost/budget awareness;
  • Very good team and communication skills as well as the ability to work independently;
  • Fluency in English. German and French are considered a plus.

 

This is an opportunity to develop your skills and career on a multicultural setting, integrated in a multinational project, where you will be provided initial and continuous training and an attractive salary package.


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